Complaint Policy

Driva is committed to handling complaints fairly, efficiently, and in a timely way. Complaints are an important source of customer insight and are used to improve products, services, and processes.

You can lodge a complaint by sending an email to contact@driva.com.au, or by calling 1300 755 494. 

Once we receive a complaint, we will acknowledge its receipt. We will investigate your complaint and provide an outcome or resolution in writing or via another agreed medium within a reasonable timeframe. 

If you are not satisfied with our response, you can escalate to the Australian Financial Complaints Authority (AFCA), a free and independent dispute resolution service.

AFCA contact details:

• Phone: 1800 931 678
• Email: info@afca.org.au
• Post: GPO Box 3, Melbourne VIC 3001